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★★☆☆☆

“Great - as long as things don't go wrong......”

Written on: 01/10/2013 by dryhillsjon (1 review written)

I feel mixed about writing this due to the fact that NZForex (OzForex) have always been good when I've dealt with them in the past. However, a recent transaction of $30000 took over 2 weeks to arrive and I was told that delays were sometimes due to 'exotic currencies' being traded. In other words - anything other than USD/GBP/NZD/AUD? Who knows. I lost money due to the timeframe it took and NZForex were not willing to front up and help at all. They just copied in their terms and conditions. The big problem with third party transactions outside banks is that they are quick to point the finger at other people when things go wrong, which is what NZForex did. I will be looking at banks in future as I think that with persuasion they can match NZForex rates and transfer funds more smoothly. If you aren't in a hurry for your money - go ahead. They respond to emails quickly, the rates are good. Just don't expect a lot of help if your money goes awol. Their standard response of if goes missing is "We can send it back as soon as we find it." Great.