Written on: 30/09/2013 by willihulks (7 reviews written)
i had to cancel a flight in December 2012. they told me that the refund would be processed within 6 weeks. i heard nothing from them, so chased week 7 then week 8. eventually I had to contact the airline (Emirates), who refunded the full amount to Expedia. I have an email confirming the refund from Emirates to Expedia.
It is now October 2013 and Expedia still haven't sent me the refund. hours on the phone dealing with an Indian call centre and nothing! i am £2,550 our of pocket and no one at expedia seems to care. still, they have the money. you wonder how much they make out of refunds - book with care!
looks like i will have to go legal....