Report Abuse

Report this review to the Review Centre Team

Here at Review Centre we work hard to make sure we are the best place on the internet for honest, unbiased consumer reviews - we are grateful for your help in keeping us that way!

2262206

Why are you reporting this review?

If you represent this business why not claim your page by creating a Free Business Account where you will receive improved review monitoring functionality.


★★☆☆☆

“disappointed”

Written on: 29/09/2013 by mmv1981 (1 review written)

I ordered a text canvas from Youframe. I put in my family names including my 3 grandsons. I was apprehensive because you do not get to approve the final product. But, I went ahead. It took forever to get. I received it and one of my grandsons name was hardly mentioned. Plus the frame pieces were too big. I emailed them and it bounced back. My husband called and they said they would send new frame pieces. They did with no instructions. I decided to respond to the email confirmation since the customer service on kept bouncing back. I stated my displeasure with the text saying it would hurt my grandson's feelings. In the packing there was a customer satisfaction statement saying that if you were not satisfied they would replace it. Well, this is not true. I was told I would have to pay $25 per hour to get a replacement. If I want a refund, it was my cost to return it. I really liked the piece but feel like I wasted my money.