Written on: 29/09/2013
I used this website for the first time to purchase a skirt in the sale. My order was meant to come within 3-4 working days which is fair enough. However; sadly I recieved nothing within 2 weeks and had to contact asos about my order. They said it would come within a few more days and apologised for the delay. I waited until the specified day and still hadn't recieved anything. I emailed them again and they said that my order had gone to the 'wrong depot'... It had been 3 weeks before I actually recieved my order after numerous times emailing to see where my order actually was. The customer service was ok.. First person didn't update me at all; however the second time I was updated about the delay. The delivery courier Asos use is appaling! Won't be ordering in future due to this.