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“Avoid this company.....anglian nightmare !”

written by Ken13 on 28/09/2013

I just had a window installation on Friday 13th September. The installation team removed the old window from kitchen & when tried to fit the new window the frame was too big to fit, which left my kitchen boarded up for few days. They should have brought the correct size windows and measured second time before removing the old windows. I was promised that board will be removed in 4 days and correct window will be installed. They finally installed the window after 4 days of living in boarded up kitchen, but this time they brought the wrong side opening window. Next day their supervisor from Stockport office came after 7.5 hours wait as he promised to arrive in morning. He accepted the faults and also inspected the damage done to the kitchen tiles. He said he will come back and it's 10 days since his visit no one has come back. I have spoken to one of the lady in Stockport customer service, who I have spoken to several times and asked to take my formal complaint but her customer service is appalling. I think their whole team & company culture is shocking. Can someone advise me what legal action I can take against them if they mess me around. I signed up for gold account, can they get them money without me signing off.