Report Abuse

“This company ruined my family's Turkey vacation”

written by eldernancy on 27/09/2013

I am beyond disgusted with this service. They emailed me the day we are to check into our hotel that its cancelled? We were already in Turkey and I had booked the hotel reservations for my 8 family members 2 weeks prior! I will never use booking.com again! They single handily ruined a very expensive trip to Turkey for not one but 8 people. When we arrived we were told we had no room, no one at booking dot com was available or could be reached and we were told that booking.com cancelled the reservation not the hotel as you are trying to indicate. And we were to figure it out on our own!

I want Anyone who will listen to know how I got a confirmation from your site only to fly across the world and be left out on the street! No one who uses your service can ever know if the plans they thought they had are certain, so why on earth would anyone trust you? And you inform me the day I am to arrive? i booked this hotel more than two weeks ago! I spent the majority of that day crying as my family and I scrambled to figure out what we were going to do where we would sleep at night!

So far I have received ZERO RESPONSE. Tens of thousands of dollars were spent on this vacation and it was absolutely destroyed by an unprofessional company that is neither reliable nor do they stand behind their service.

Nancy Fitzgerald - Denver Colorado