written by on 27/09/2013
We took over the site 3 months ago. They were charging us a pay as you go rate, even tho we contacted them at least 4 times confirming we are happy to be their new customer. When finally got to the point they created a new account they informed me all prices did not include VAT. I accepted it. Then they informed me payments made by card or cash (non-direct debit) will increase my bills by extra 7.5% --- we have now EXTRA 27,5%!!! but well. Still accepted the prices with VAT and signed up for a direct debit. They collected the money and now I received a letter from debt colletors. YOU HAVE TO BE KIDDING M E!!!! I spent ages on the phone and written loads of emails. They are just a trouble makers. would never - NEVER - I mean N E V E R recommend them to anyone.