Report Abuse

Report this review to the Review Centre Team

Here at Review Centre we work hard to make sure we are the best place on the internet for honest, unbiased consumer reviews - we are grateful for your help in keeping us that way!

2257963

Why are you reporting this review?

If you represent this business why not claim your page by creating a Free Business Account where you will receive improved review monitoring functionality.


★☆☆☆☆

“Nightmare to return anything!”

Written on: 26/09/2013 by Sunnysue2 (1 review written)

I placed an online order for the first time and never again as the returns process is ridiculous! The order took a week to arrive which I would have expected to be quicker for a big name like Zara. Some of the items were unsuitable so I arranged for a return. Hermes who delivered it said they could not accept it and it either had to go to a Zara store or sent back by Royal Mail. So I arranged another collection through Zara, whose customer service girls are very snooty and unhelpful. I was told they use other couriers to collect and not Hermes but still nothing was picked up. I rang again for their returns address so I could send it back by post. They refused to do that and said I could either arrange another pick up or go on a link (which doesn't exist) to ask for a returns label. I will try again but I do not hold out much hope and think I will end up having to drive 30 miles to a store to return it. Customer service is dreadful and I will not shop with them again.