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★☆☆☆☆

“Sad!”

Written on: 26/09/2013 by GREENEGGSANDHAM (1 review written)

I had ordered flowers and a sweet Teddy Baer for my mother who was recovering from a hip replacement surgery in a German hospital in April. This summer I went to visit her; the teddy baer looked like it was taken straight out of a garbage can. Dirty and bald! Mom said that it was delivered this way and she didn't have the heart to tell me. I contacted customer service after I got back home from Germany.They told me that needed to "complain" using a different link on their web site, and that my 78 year old mother would have to provide digital photos. Do we need to further be inconvenienced? This company cannot deliver what it promises. It was supposed to be feed back, now I can see why this flower service is not "cutting it"!