Flight (Germania) excellent, transfer from Chania to our 5*hotel in Kolymbari was disgraceful. A 23km trip from airport took 2hrs, with 14stops. Stuffed into a double-decker bus, herded like cattle. The rep didn't even stay on bus until the end, but got off the stop before and left us to it. There was no meeting the next day, just a telephone number for us to call if we wanted anything!
Fortunately, the hotel was very good although we were disappointed with the sea view room we had paid extra for. However, the management took our complaint seriously and upgraded us to a much better room. Food at hotel was excellent and the magnificent swimming pool the best we have ever experienced. This is a big family resort, so don't go if you don't like mixing children with holidays! Pebbly beach, hard to get in to. Wonderful Spa. Yes, we would return to the Avra Imperial but not with Olympic.