Written on: 24/09/2013 by SadieGregory (1 review written)
I ordered a dress for an event that was 3 weeks away, so I did a rush order. When the dress arrived (late due to my address being written wrong on the parcel) it was of disgusting quality with several very obvious faults. It didn't fit (even though I gave my exact mesurements), material used was cheap and useless. And the main seam down the back had been missed by the machine and poorly sewen together pointing outwards. After receiving this thing I immediately emailed asking to return and refund the item. They then replied asking for photo evidence, I provided them with this. They then said could I take it to a local tailor to get it fixed. I didn't have the time to do this as the even was the same week it arrived! That aside I shouldn't of had to take it to be fixed, it should have arrived in the expected condition. I then replied saying all of the above and re-stated that I just want to return this disaster piece and get a refund. They have not replied to me since, and have decided to ignore me. DO NOT USE THIS SITE, AWFUL CUSTOMER SERVICE, AWFUL QUALITY.