Written on: 24/09/2013
I ordered flowers for my fiance from ArenaFlowers.com, I paid, and all I got for my trust in this company was a refund, and a disappointed fiance.
I ordered roses, and a little stuffed bear to be delivered to her work. I was in California at the time, and she in UK. When I woke up the next day, there was an email, saying that they didn't have the bear. Okay, fine; no bear. I told Sxxxxxxx (the sales contact), to just refund the money for the bear, no problem. She insinuated in the email that the rest of the order was on its way. But in reality, what this person did was CANCEL THE WHOLE ORDER at the last minute! She actually thought that that was the right thing to do! Can you believe it?
A huge part of this company's business, is sending flowers, to women, from men. And this is the type of business decisions they make in regard to that service. What a bunch of baboons! I know teenagers that make better decisions!
Needless to say I was furious. I think it was the fact that it was Friday, and Sxxxxxxx just couldn't be bothered to put in the extra three seconds to think about what was the right thing to do, so she just blew it off to make life easier for herself. Either that, or she is just a complete idiot.
This is a sad excuse for a merchandise/retail/service company...
Thanks for reading. Good luck!