written by New_User1989 on 23/09/2013
Natwest customer service is awful and they avoid any complaint sent to them. They do not have logical reasons to charge you on certain things and when questioned they hide away from what is going on. I have had the FSA try to sort out this complaint I have had regarding the outrageous charges NatWest have made which fall under unfair charges. I constantly get replies back saying that has been dealt with and I have never had a genuine reply which has solved any issue. I would recommend anyone who is looking to get a bank stay well away from Natwest and RBS !!!