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“Shabby communication endless departments !!”

written by djane9204 on 23/09/2013

I decided to change my insurers to a localNFU Mutual on the basis of the Which reccomnendation. What a mistake, possibly if you are someone who is used to discount insurerers with no accountability for service and do not mind speaking to at least 5 different departments for 1 claim then perhaps NFU is for you. I had been used to a broker who was willing and able to advise me on all aspects of the policy. To their credit a couple of NFU staff did say that they were limited in terms of service by the processes they had and that they actively tell clients that they cannot advise them what the right thing to do is ! If you have a lot of time on your hands and would like to manage several people and departments trying to get them to provide the information you require but also have a large phone package to support that then possibly NFU Mutual is for you. I would also advide against trusting Which recommendations when choosing and ask friends who you can trust instead.
RATHER STICK PINS IN MY EYES THAN speak with NFU !!