Website was easy to use.
I opted to receive the free packaging/postage. Packaging arrived within a few days and phone was sent off.
Within a couple of days I had an email confirming receipt of the phone and within probably another couple of days I had an email confirming payment would be made within 2 days (I chose BACS as my payment method). Money was received as promised.
My only small criticism was the email I received confirming my order. It did not acknowledge that I had selected the free packaging/posting and talked about all I had to do next was package up the phone and send it to the address etc. Despite that, as I say the prepaid packaging did arrive quickly.