Written on: 21/09/2013
Having purchased a cream bag from the store only to find that after one day of using it the colur of the bag was marked badly which would not come off. River island store refused an exchange in fact the manager did not even bother to appear from her office ! I then contacted customer service and returned the bag to which I received a basic standard letter that is set out to one and all ummm doesn't that say something that they can not even be bothered to reply individually to complaints. I rang again only to be told there was NO MANAGER I could speak to and they would say the same !
WHAT A JOKE , as a regular customer I will no longer be spending my money in their store !