Written on: 21/09/2013
I have never booked a trip without the help of a travel agent before so was a tiny bit wary using laterooms for the first time to book my accommodation. I had Nothing to worry about, everything was very easy, clear and payment was fast and simple. The hotel took my money pretty quickly so I had no worries waiting for the balance to come out of my bank account. I was a tad confused after my booking as I had booked a twin room for me and my partner but on the booking details it only listed my name; I rang up the laterooms help centre to question this and was very pleased
With the level of service by the lady on the phone - however she did not speak very clearly and there was a slight language barrier but overall I can't complain as she did manage - after a few attempts - to explain that they only needed my details... That would be my only criticism and that's me being really picky as most people probably wouldn't even ring up the help centre!
I will definitely be using laterooms again in the future to book more trips etc. can't fault it really! Would highly recommend.