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“Just managed to get worse - online payments”

written by alfonsol on 20/09/2013

Unbelievably bad card, gets blocked all the time, when you cancel it it can take weeks to get a new one, and the customer service people are incredibly polite in a wooden, reading from a script in India sort of way, but unbelievably unhelpful.
They just upped the ante by sunsetting their old website, hsbccreditcard.com, and forcing you to use their primitive banking website, us.hsbc.com. If you had an old checking account at HSBC, you can add the account to that website, but unfortunately, you are stuck, because you can't make payments via web access unless you have a checking account with them... The information on the credit card on us.hsbc.com gives you just your balance and account number, and a few transactions, and nothing else. When you call, they suggest you pay via check or call in every month to make a payment. SERIOUSLY? Is this 1998?
So, I will go ahead and put $2 on the card every month, and switch back to paper statements. I will cost them as much money as I can for as long as I can.

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