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★☆☆☆☆

“Customer service is always Busy”

Written on: 19/09/2013 by Gabrielagg2 (1 review written)

I have a holiday booked to Egypt. After few problems we decided that it would be a good idea and then we checked if we could change it, then we found out that we could, since we pay an extra for it. However all the time when we call to try to change it they are not available, and tell that who can do it is busy. It has been really frustrate experience with them. They are lovely and quickly to book the holiday, but as soon as it is booked look like they do not care anymore if you need change anything.