Written on: 18/09/2013 by bigbloke1956 (1 review written)
If you are foolish to book with Hays Travel...... BE AWARE>>>>>> Before you accept anything they say or do check & double check what you are booking. I thought I was booking an All Inclusive PACKAGE HOLIDAY to The Hotel Fereniki in Crete. in fact what they sold me was a holiday made up of separate components, this is what's known in the trade as a a DYNAMIC PACKAGE HOLIDAY this effectively is NOT covered by the Package Holiday Legislation!!!! What this means is if it goes wrong you have no recourse in law against any of the suppliers nor the disclosed agent namely HAYS TRAVEL..
Number 1 DON'T BOOK WITH HAYS TRAVEL cos they don't care diddly about you once they've got your cash,
Number 2 AVOID THE HOTEL FERENIKI LIKE THE PLAGUE, IT'S A DIVE!!
Number 3 MAKE SURE YOUR ACCOMMODATION IS NOT BOOKED THROUGH HOTELS4U... got your cash and as prt of a Dynamic Package holiday there ain't nothing you can do about the shabby deal you get from them
Having mugged me off the closing paragraph of their letter Hays Travel hoped we may be able to do business again, when Hell has frozen over may the next opportunity..... Safeguard your money and your holiday..... DON'T BOOK WITH HAYS TRAVEL ------- I WON'T EVER AGAIN