written by on 18/09/2013
My online order was despatched with no tracking information. Four messages regarding tracking were ignored. (I assume the staff in Walsall have no access to online order details seeing as their stock room is in Cheshire.)
I received completely the wrong item - a seat for a pushchair I don't own.
Again, all emails totally ignored.
I spent an HOUR on hold to arrange a pick-up. When someone finally answered I was promised a refund as soon as the courier had collected the item the next day. Surprise surprise, no courier came - I waited in all day for no reason. Just what you need when you're about to give birth any day.
I have ordered the item I wanted elsewhere so I am £130 out of pocket and struggling to store the item they haven't collected. More to the point, dealing with this kind of stuff is the pits when you're preparing for a baby's arrival.
Seriously - avoid Kiddisave - they're simply trading on the good name of an unrelated company (Kiddicare) and their own Facebook page is absolutely littered with complaints stretching back months. I have now threatened Trading Standards and court action to try get my money back. I suggest others do the same.