Report Abuse

Report this review to the Review Centre Team

Here at Review Centre we work hard to make sure we are the best place on the internet for honest, unbiased consumer reviews - we are grateful for your help in keeping us that way!


Why are you reporting this review?

If you represent this business why not claim your page by creating a Free Business Account where you will receive improved review monitoring functionality.


“Misleading, Expensive, Won't Go Back.”

Written on: 17/09/2013

I used to reserve a hotel in Montreal. Immediately after clicking the "Confirm" button, I discovered the address I'd been given was wrong. I contacted to change my reservation (not cancel). They said they could do nothing and that the full price would be charged. I sent them screen shots of the check-out process, noting that the link for cancellations/changes took the user in circles and did not actually offer the option of cancelling or changing a reservation, and that their non-cancellation policy was not disclosed until after purchase. Even though I contacted them less than five minutes after clicking, they refused to show any flexibility and I was charged the full price of the reservation.

I will not be using again, their site is misleading, if not down-right dishonest. And their prices are no better than buying straight from the hotel.