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“Very band experience. This company shoul be shut down.”

written by on 17/09/2013

We have also had a very band experience with Terravision as detailed below. I think this company is a disgrace and should be shut down.

We bought Terravision coach tickets on-line for 2 adults to travel from Stansted Airport from Redbridge Station on 26 April 2013 at 20:42. The bus didn't arrive on time. Only at around 21:00 Terravision's attendant showed up and told us that the next bus will arrive at around 21.30(!!) and when we complained she said it was not her fault. What kind of customer service was that?? We almost missed our flight because Terravision coach did not show up and we had to pay £37 for a minicab to catch the flight. I made a writtern complaint and told them that I expect Terravision to reimburse the consequential lost of £37 for the minicab instead of the £12 for the coach tickets. However it took them about 8 weeks from the date of the incident to start looking at the problem and by that time I have lost my patience to continue talking to and wasting my time with this company.

Avoid like a plague. You have been warned.

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