Written on: 16/09/2013
Unbelievable, Len was extremely rude didn't give me a chance to talk. I purchased train tickets from crewe station and only realised when I was on a arrivia train that it had virgin trains only on it. Len did nothing but moan I would of happily re-paid on the train and had my money refunded back at crewe but as a result of lens rudeness this did not happen. Also personal hygiene should be taken into account! A man on the train said take his name he was very rude to you! I wrote to complain to the company and had no reply.