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★☆☆☆☆

“No accountability”

Written on: 15/09/2013

In short booking.com sold a room that the hotel had informed them didn't exist. Unsurprisingly, the hotel could not provide and responded quickly by getting in contact with booking.com to ensure error is not repeated, booking.com representative took responsibility verbally for the misttake. But now in follow up emails have placed entire blame on hotel. Not the right way to treat the website users or the hotels either. Will no longer use the site.