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“customer service”

Written on: 15/09/2013

I needed to change my reservation. The representative that took my call was very professional, pleasant, and willing to assist. As he was unable to immediately reach the hotel to confirm the change, the representative took my phone number and committed to continue attempting to reach the appropriate hotel representative. I received an email the next day confirming the changes. Outstanding follow-up and general customer service. I will use this site again!!

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