Report Abuse

Report this review to the Review Centre Team

Here at Review Centre we work hard to make sure we are the best place on the internet for honest, unbiased consumer reviews - we are grateful for your help in keeping us that way!

2231513

Why are you reporting this review?

If you represent this business why not claim your page by creating a Free Business Account where you will receive improved review monitoring functionality.


“Glad I had a good experience!”

Written on: 10/09/2013 by AvieMare (1 review written)

I am a US customer. I received a catalog and went online to simplybe.com to browse around. Intrigued by their selection, I was ecstatic when I found a pair of genuine leather wide-calf "riding" style boots by LegRoom in a light mushroom color. The truly high quality wide-calf boots here in the US are usually only available in black or brown; varied colors/shades are quite sparse.

As I had recently purchased an amazing pair of Kanyon work/riding boots from an Amazon UK seller, ($279 + $27 duty fees) I decided to take a chance on the boots. On sale for $102.00 and with a 30% off coupon, the total cost with shipping came to just under $82 US dollars.

Immediately after paying with my credit card, I received an email confirming my order. Two days later I received another email confirming shipment of the boots. I noted that there was no tracking number, which was odd...so I called customer service. I reached them almost immediately and was told that no tracking numbers are issued. I must say this did concern me.

The service rep was polite and helpful, and explained that the package would ship from the UK to a US center, then to the US Postal Service for regular delivery. They stated that I would incur no duty/customs fees.

The boots arrived today, September 10, only 8 days after my order. Compared to many US companies that is fairly fast. Shipping fees were VERY reasonable at only $8.95.

The boots came in their factory box, enclosed in a sealed outer plastic shipping bag. Amazingly, the box was pristine without even a dent, just like I like them. Upon opening it, I found the boots perfectly packed in the original factory wrappings. This was evidenced by pristine tissue paper. Often footwear is returned and resold without proper repackaging, which I detest even if it comes from outlet stores.

The boots themselves are a beautiful light mushroom color, evenly dyed. The one picture and web description failed to list some important details, including the following:

* Both sides of the boots have zippers; a small nylon one on the inside and a larger metal one on the outside.
* The larger outer zipper unzips about halfway down to reveal a leather expansion panel that considerably widens the boot another inch or two if needed!
* The bottom of the boot has a fairly light tread.
* The leather is on the thin side; these boots are more for fashion than warmth.
* Although described as "riding" boots, these are not rugged enough to use in equine activities. The riding boot style appears to have become a very popular trend.
* The measuring charts are in mm. Measure your foot/calf with the centimeter part of a tape measure, then use an online calculator to convert the cm to mm. Quite easy.

All in all, this shopping experience was very positive. I placed one more order and so I will see if this order was the exception, as the vast majority of reviews posted here are very negative. Should this order go smoothly, I will most likely shop again. If not, I will reconsider as there do seem to be many unresolved issues with this company.

Incidentally, if you need an item within a certain timeframe, I highly suggest allowing a minimum of THREE weeks transit time to the US. There are too many shipping variables to count on an overseas package arriving in 7-10 days.

Peace,
AvieMare

Visit simplybe.co.uk