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★☆☆☆☆

“Doesn't honor best price guarantee”

Written on: 08/09/2013 by Hoopydo (1 review written)

I booked a hotel through booking.com and found the same hotel, room and time for approximately $400 cheaper on another website. Booking.com merely contacted the hotel and asked if they would lower my room rate to match the lower rate I found. Of course the hotel would not agree to lower the rate. Why would the burden of honoring Booking.com's claim of best price guarantee be put on the hotel? Booking.com notified me that my best price guarantee claim was invalid because the hotel refused to lower the rate. I emailed booking.com the definition of the word guarantee and informed them that their use of the word is misleading at best but could be considered fraudulent. No response from booking.com after I sent that email. I will never do business with them again.