Written on: 07/09/2013
I was on Scotland tour from 19 Aug to 22 Aug 2013. It was the worst tour of my life. Higly unprofessional and most horrible tour manager Mr. Rajesh Tawde(needs to be fired from his job immediately before he brings more disgrace and cause irrepairable damage to star tours reputation) spoiled the tour not just for me but the entire group. He was non-communicable from the start. A tour manager who does'nt know how to speak English or Hindi can you imagine!!! On the second day the Bus brokedown and tour manager completely mismanaged the crisis. A buffoon of the highest order did'nt even apologise to customers. A whole day was lost and Mr. Rajesh was trying to test the patience of everyone by not even letting us know what was happening. We had to constantly get in touch with star tour office for even minor needs such as water and snacks. He was totlly insensitive to the needs of Women, children and even handicapped travellers. He was least concerned when one of the bags of customers was missing. Mr. Rajesh Tawade if you have any shame left never ever manage any tour again because you spoil lifetime dreams of large group of people due to your inabilities and inefficiency and star-tours you have some of the best managers in industry, dont let one rotten fish spoil the entire pond. And for all those planning for Scotland or any tour with Star make sure Mr Rajesh Tawade is not your manager. If he is, then just cancel and go home...loss of money is better than shattering you life long dreams. Till now I just wonder how was he employed by star tours in the first place. I am so sorry for myself and my family that our lifelong dream was shattered by this buffalo and in one stroke he erased even our previous good experiences with star -tours. I was planning to book atleast two more trips with star but now I wont as I am afraid that Mr. Rajesh could be my manager.