My needs were very specific and quite demanding: the dates were fixed, one room had to be for 3 or 4 people, close to the piste, snow sure, fully catered but on a tight budget. We also wanted to self-drive. She was brilliant and came up with a number of suggestions to fit the specification and a couple of wild cards. I was very impressed and booked straight away. After a bad experience with another company in the past I was slightly concerned about not booking directly with the chalet operator but I was given their contact details almost immediately and able to confirm that all was well. We haven't been on holiday yet (!) but based on my experiences to date I would definitely use her again.