Written on: 05/09/2013 by cnsaps (1 review written)
I placed an order for next day delivery with a particular arrangement. Not only was the arrangement NEVER shipped, but when I called as to the reason they told me nothing but excuses. First they said the florist didn't have the flowers even though on the contract it said they will substitute if that is the case. Second, they could not tell me who the florist was because of a confidentiality agreement. So they tell me the flowers are being sent today and the event was yesterday. NEVER USE THIS SERVICE!!!!! And the Florist they say they use on the search was Mercer Island Florist which when I called said they don't even contract with Flower Delivery Express!
So go figure. Everything was a lie from Flower Delivery Express and they charge an outrageous service charge.