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★☆☆☆☆

“HORRIBLE!”

Written on: 02/09/2013 by Pumpkin31R (1 review written)

In February of 2012 I finally found a cruise with my Diamond Voucher that was converted into miles. The cruise was a year and a half away, Sept 16th, 2013. Mid August I booked my flight and hotel. My sister said I should be roll checking anytime now. I checked daily. Nothing. August 19th an email went to all CM announcing problems and what they were doing to correct them. I emailed them, posted to their forums and nothing. A week later they locked their forums so nobody could comment. A forum post stated my cruise was subject to cabin reductions and people would be notified. I checked my email and CM account every 30min waiting and waiting for news and NOTHING! A forum post came and said "Help is on the way' and they gave an email address for cruisers that had upcoming cruises. I emailed and waited for a response. Nothing. On Friday last week I opened my account and see that my miles had been placed back into my bank and my cruise status went from 'approved' to 'deleted'. The forum post stated all refunds had been done, miles back in accounts and final people were being ticketed. There I had it, NO CRUISE. Canceled. No email, no notice, nothing. Two weeks out and I have no cruise. I am out my airfare and my hotel.
Sure, I can get a cabin through Carnival for $1,000 but why would I do that when I already paid 2 years ago?! I am so angry, disappointed, depressed and want to do something, but I don't know what. For now I am posting on every site I can find about my experience.