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“cheap not cheerful”

written by Carinish on 01/09/2013

Bought a battery charger from these guys for my Canon 7d but when I tried using it, found that it did something to the battery so it was unusable afterwards. The battery had been fine before I used their charger, it wasn't flat and had been working fine when using my old, Canon charger which I thought I'd lost but subsequently refound. When I complained to them that it had ruined my Canon battery and would like a new charger and battery they replied that it was probably my battery that was at fault but would re-imburse me the cost of the charger - £12 something but not the battery (£43+). They still insisted that it was likely to be my battery and the tone was generally that it was my fault and I was being unreasonable.

I know lots of people appear to have good customer service from this firm but I certainly won't be using them again.

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