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“mark annette shaun”

Written on: 01/09/2013 by donna1w (1 review written)

I love using Moonpig...very easy....and have always been pleased with them...I have also had flowers etc sent to me from family and friends so I know that they are well presented.....unfortunately last month....they sent my friend the wrong flowers - she sent me an e-mail with the photo of them....I phoned moonpig and explained the situation....they were very apologetic and very kind on the phone and asked me if I would like my money back or have the correct flowers sent to my friend....I had the new flowers sent to her...she sent me another e-mail with the picture of them and they were really beautiful....so well done moonpig....that is what I call fantastic customer service

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