written by on 01/09/2013
I have been through the whole process with them. I ordered a piece of audio equipment for £210 shown as being "in stock" and payment was taken from my credit card immediately. The promised delivery date came and went and I rang them to be told that "their suppliers are out of stock". I asked them to cancel my order and refund my credit card. I received email confirmation of the cancellation and was told that the refund would be made in 30 days time.
I rang tp protest that they had taken immediate payment for the order and why can't I have an immediate refund.
I was told that their accounts department make refunds after 30 days, following Trading Standards guidelines!
Having by now looked up WAE reviews on this and other review sites, I was not in the least surprised when my refund was not received after 30 days. I rang WAE once more and a transatlantic voice told me "that of course you will get you refund - it is your money!"
At this stage I enlisted the help of my Mastercard provider who, I am relieved to say, refunded my £240 within two weeks of receiving the report of my WAE experience.
So all ended well? Not really as I am left wondering why WAE are allowed to continue this type of dishonest trading.
There must be something that we can do. I have reported my experience to Trading Standards but they didn't seem very interested.