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“WORST CUSTOMER SERVICE EVER”

Written on: 30/08/2013 by MarkLT (1 review written)

I tried booking a holiday to Malta for 5 couples but their website would only allow for a maximium of three. Two separate bookings were then made, but for the second one the price went up because (they say)the availability had reduced. For a holiday that was booked for February - some 6 months away - I found this a little odd.

But the big problem arose when my credit card came through. I had been charged an additional £658 for a 'third' booking that was never effected. Trying to get this money back has proved a nightmare: numerous calls to a customer care line that is constantly busy, long waits, a useless finance team that either cuts you off or puts you back in the customer care line queue etc etc. It was not until I contacted the 'new sales' team (and I shouldn't have as they don't deal with existing bookings) and refused to go away until I had spoken to a manager that I finally got the issue resolved. Thank God for my rep, you're a star. But I would never book with this lot again and would discourage anyone else from doing so.

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