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★☆☆☆☆

“Worst experience ”

Written on: 29/08/2013 by Sadie.1109 (1 review written)

Booked a holiday in February with Hoseasons under the low deposit scheme. In April I found out I was pregnant, I developed a condition which makes it very difficult to walk and move around and was instructed by my GP not to travel, I contacted hoseasons and cancelled the holiday giving them 6 months notice. I was told I would have to pay £100 cancellation fee unless I could get a medical form filled out by my GP. As most of you reading this review will be aware GP's can take their time over such matters and this took a while to complete and during this time I received court summons from hoseasons demanding I make a payment despite my efforts to contact them. I then sent in the medical certificates and still got asked to pay charges for an upgrade that I did not make and a administration fee to cover the court costs which shouldn't of been made against me. My advice is not to book unless you are 100% sure that you will not have to cancel due to any circumstances. As my experience with hoseasons prove that they are a terrible company that I will not be recommending to any of my friends or family. They have put me through so much stress during a period of my life where I really could be doing without.
Please do not use hoseasons!!