Written on: 28/08/2013 by AlmostAnAngel (1 review written)
I booked out Alan Carr tickets on 8/8/13 as a birthday present on 31st Aug. I waited patiently for them then started to worry so I called the customer help desk to be told repeatedly that I had to wait 7 days before the event which i did but the next week was 26th which was a bank holiday I called again repeatedly on Tuesday and Wendsday and was told repeatly that Seatwave had attempted to contact the seller. When i dug deeper i was told that they couldnt contact the seller and that they may have sold the tickets to someone else as the seller was an individual!!!! and that they would give until 28/8/13 at 2pm to respond... I explained that if they didnt respond by 1pm they werent going to respond by 2pm!!! Then Seatwave explained that the seller would be charged £50 for not contacting them!!!
I am totally disgusted that I had to pay a charge that was totally inflated and that the seller has probably made a profit on my ticket even if sold else where. And that Seatwave have made a profit to by charging a £50 admin charge.
NONE or the customer service staff are helpfull they wont put me through to a manager... they are incapable of getting my tickets to me... im left without them as a birthday present. im now again on hold and have been for 20 mins now. Basically they (seatwave) have ripped me off the emotional and physical chasing of this have took its toll Seatwave have had my money now for over 20 days what have they been doing with this investing it and also making money from my telephone calls.
I did recieve a call back and i have requested a refund! but Seatwave are insistant that thye have done nothing wrong. I asked who the CEO but they refused to tell me that persons name.
THIS COMPANY ARE ONLY MAKING MONEY BY OFFERING FASLE PROMISES OF TICKETS WHILST MAKING MONEY ON THE TICKETS YOU BUY AND ADMIN FEES THEY CHARGE TO SELLERS WHO PROBABLY SELL THE TICKETS ELSE WHERE CLOSER TO THE DATE!!!!!