Written on: 26/08/2013 by JohnJM (1 review written)
Dealing with this company has been like a nightmare.
My wife, who is almost 70 years old, has recently had major surgery for cancer and as she is unable to get out and about, she searched online for a vibration plate which she wanted as a gift for our grandchild's 21st Birthday.
She placed the order on Monday 19th August and assuming she would have it by the following Saturday, she told our grandchild about her fortcoming gift. Needless to say, she was elated at the news but her joy was shortlived. Each time my wife logged in to the site, her order still showed as being processed. By Wednesday, she became worried that she would not have her order so she phoned the Irish Sports Warehouse. She was told that her order had been despatched on Tuesday and she would receive an email from DPD regarding the time of delivery. By Friday, there was no email from DPD and so I phoned the Irish Sports Warehouse. The person I was speaking to said she would contact the courier and get back to me. Within a couple of minutes, she phoned back to say my order would be delivered between 4pm and 6pm that same day. So we waited and waited and no delivery. I tried contacting both the Irish Sports Warehouse and DPD without success and Saturday morning still no success. I have dealt with DPD on numerous occassions in the past and have always found them to be very reliable so I can only assume that they have not received my order from the Irish Sports Warehouse.
So as not to disappoint my grandchild, I spent all Saturday afternoon travelling through the city in search of a vibration plate and by the time the shops had closed, I still hadn't succeeded in getting one. So, thanks to the Irish Sports Warehouse for ruining my grandchild's 21st birthday celebration.
I sent a message to the Irish Sports Warehouse via their website and I also sent an email but both have been ignored. I have also been phoning them since 9am today (Monday 26th August) and it is now 11.30am but they are not answering their phones. That just about says it all!
I hope everybody who reads this will think twice before placing orders with the Irish Sports Warehouse. They are unreliable and couldn't give two hoots about their customers.
I am still trying to contact the Irish Sports Warehouse and at this stage, I am beginning to think that the business has gone bust along with my money.