Report Abuse

“HSBC Mortgage Nightmare”

written by on 23/08/2013

One year later, two lost houses later, £££ in wasted phone calls and recorded delivery costs and the underwriter finally contacted me yesterday to tell me the decision in principle issued by HSBC was wrong (delivered in a manner suggesting this error is somehow my fault) all couched in extremely xenophobic terms. If your name sounds 'foreign' (their words, not mine) walk away. Now I'm told my original documents are lost by the bank (again as though this is somehow my fault). The bank will abuse you in every way possible save for actual physical assault. For goodness sake, don't waste your time, energy and goodwill. Banks are bad, but not this bad. We were only applying for 36% LTV as Premier customers and still untold misery ensued.....Oh and by the way, don't bother writing to the MD/CEO as his department doesn't bother responding to correspondence. Is First Direct really a subsidiary of HSBC? How can it be any better. Notwithstanding those rave reviews and tempting switching fees, I will never touch an HSBC related company again. If there was a zero star option that would have been generous.