Written on: 21/08/2013
to expect a rave review about a mundane, straight forward transacte lack of transfersion, in my opinion. The operative was polite, pleasant and efficient. But it is not rocket science, and I am not going to go overboard when someone does their job, as I expect them too. She smoothed over the usual annoyances encountered such as the unjustifiable credit card surcharge (really not on, especially as I paid in total, 7 months before the break)and the lack of transfers. It is a shame if the firm links pay to expecting unrealistic reviews. Not fair to staff, and makes real intimations of appreciation false.