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“DO NOT USE VIAGOGO!!!!!!”

Written on: 21/08/2013

I tried to sell 2 tickets for Creamfields festival this Saturday 24th and Sunday 25th of August and posted the advert at the beginning of this month. We had two separate buyers and thought our sale was complete and were just waiting for payment. On Friday 16th August out of the blue both buyers cancelled our tickets as they weren't the tickets that they thought they were. It then turns out that Viagogo had known about this since the 9th of August but just couldn't be bothered to let us know. This whole week I have been emailing, calling getting nowhere trying to get my tickets back with a hope I can sell them somewhere else. I have now been informed they are at their Switzerland head office and will not be back in the UK before this weekend!!! They really do not care that we have lost money from them time wasting and show no empathy what so ever! They have told me they are not obliged to pay us the money they have cost us and I have lost £300 from using them! PLEASE DO NOT USE THEM! Bunch of incompetent IDIOTS!!!! I have no idea how they are still in business!

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