Report Abuse

Report this review to the Review Centre Team

Here at Review Centre we work hard to make sure we are the best place on the internet for honest, unbiased consumer reviews - we are grateful for your help in keeping us that way!

2202390

Why are you reporting this review?

If you represent this business why not claim your page by creating a Free Business Account where you will receive improved review monitoring functionality.


★☆☆☆☆

“Booking failure”

Written on: 20/08/2013 by Angryman2345 (1 review written)

I booked one night for business 5 days in advance if a trip. Confirmation received all good. At 6:30 on the day I got a text message from the hotel alerting me to the fact that check in closes at 8pm. I would not have been arriving until later. Sorry nothing they can do when I call and as it is a late cancellation they will take the money from booking.com and to take it up with them.
I call booking.com and basically told by them that if i was booking something with my credit card I should have read the T&Cs as it is clearly visible on the website and confirmation letter that check in closes early. Thanks for the patronising life lesson but is is obviously not clear or I wouldn't have missed it. If it is so clear why do they feel the need to text people? If they are going to text to alert people to this why not do it on booking when I could have cancelled not 90 mins before its too late when Iose my money.

They get lots if people who pay but don't stay, that booking.com are colluding in?