written by aallen444 on 20/08/2013
After being with them for 6 Six years prices were gradually rising thought it was time for a change. Thinking that I was well out contract which was for 2 years. Little did I know it became a monthly rolling contract which I needed to give 42 days notice. After a very disturbing phone conversation they clearly stated if I changed phone providers I would receive a cancellation fee of £299. I asked for my contract renewal date but they told me I didn't have one. So how can the terms and conditions apply then? So I gave notice but of course BT took over the phone in a couple of weeks which then incurred the cancellation fee. They then passed the debt on in a month. In this time period I have been quite poorly and suffering from brain fog from health issues struggling to work 3 days a week but Having a business must continue. Now the Debt collectors are ringing me and they said I should of remembered by terms and conditions from 6 years ago I have trouble remembering what I done yesterday. Been in contact with Ofcom and now got to wait another 8 weeks for XLN to reply as they didn't the first time with a recorded letter. I just think this is terrible code of practice and excessive billing. To be held to ransom in this day and age I would rather in the future not to have a phone than ever go back with this company.
So people please beware of this company I only have a very small business and now Debt collectors have put their bit on it's now £359 been threatened with court, removal of equipment and then never being able to get credit. All for trying of get a better deal which I thought as a consumer I was entitled to. How could I have been so wrong.