Written on: 20/08/2013 by Lavender81 (1 review written)
I have booked two nights in a hotel via Booking.com. Everything was fine until I had to cancel my trip. I went to the website and followed the instructions in the booking confirmation email: to cancel the reservation all you needed to do is to click the red "Cancel" button next to the booking. So I did. I have not received any confirmation about the cancellation but since they said that was all you had to do I thought everything was sorted.
However a day after the cancelled trip I got phone calls from the hotel that they have charged me for one night since I did not show up. I have contacted Booking.com and asked how this happened and they said there is no record of my cancellation and that I should have received a confirmation about the cancelled booking.
After this we have exchanged couple of emails, they say the hotel would not pay back the money. I told them this is really a problem with their system - that it did not send me confirmation - so I asked them to compensate me whch they refused.
I would advise those who are planning to book accommodation via Booking.com to urgently change their mind - this is not a reputable company and they will not treat you fairly.