Report Abuse

Report this review to the Review Centre Team

Here at Review Centre we work hard to make sure we are the best place on the internet for honest, unbiased consumer reviews - we are grateful for your help in keeping us that way!

2201712

Why are you reporting this review?

If you represent this business why not claim your page by creating a Free Business Account where you will receive improved review monitoring functionality.


★☆☆☆☆

“Avoid Booking.com at all costs”

Written on: 20/08/2013 by Lavender81 (1 review written)

I have booked two nights in a hotel via Booking.com. Everything was fine until I had to cancel my trip. I went to the website and followed the instructions in the booking confirmation email: to cancel the reservation all you needed to do is to click the red "Cancel" button next to the booking. So I did. I have not received any confirmation about the cancellation but since they said that was all you had to do I thought everything was sorted.
However a day after the cancelled trip I got phone calls from the hotel that they have charged me for one night since I did not show up. I have contacted Booking.com and asked how this happened and they said there is no record of my cancellation and that I should have received a confirmation about the cancelled booking.
After this we have exchanged couple of emails, they say the hotel would not pay back the money. I told them this is really a problem with their system - that it did not send me confirmation - so I asked them to compensate me whch they refused.
I would advise those who are planning to book accommodation via Booking.com to urgently change their mind - this is not a reputable company and they will not treat you fairly.