Written on: 19/08/2013 by TracyRicho
I recently purchased from Net-a-Porter from Australia. I was charged duties and GST for the item and when I returned the item they refused to refund the GST. Told me to seek a refund from Customs. Customs also refuse to refund saying that "Net-a-Porter know they need to refund you the money, they are just difficult about it. If you keep hassling them they will eventually do it". Net-A-Porter are now ignoring my emails to them.
I cannot believe that this hasn't been previously sorted out. The amount was in excess of $350 so I'm not very happy!
Customs and net-a-porter should sort this out between themselves and not leave customers going back and forth receiving conflicting messages.
Ridiculous! Will never purchase from Net-a-porter again and will recommend friends don't either.