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★☆☆☆☆

“careless tour manager giving worst tour experience”

Written on: 18/08/2013 by saurabhdharurkar (1 review written)

Tour manager was extremely careless and rude.He was not at all capable of handling senior citizens and managing group of 52 people.

Tour manager Mr.Manek went out of Venice along with entire group and left my parents behind in Venice and and when contacted he rudely informed them to manage themselves to get another boat and join the group .Then with extreme difficulty; my parents managed to get onto another boat on their own and join the group where this careless manager instead of apologizing; blamed my parents.
Who was responsible if my parents would not have been able to contact or join tour manager ?
It is tour managers responsibility to wait at meeting point till the time last passenger joins the group .My parents faced similar difficulties with him on all walking tours as my dad is having some knee problem and was not able to match fast walking pace of Manek.
Also Mr.Manek was certainly not capable of handling a group of 52 people and his instructions were never reaching entire group .
Star tour should stop advertising that they provide a caring tour manager.
I pray that none of other tour passenger faces similar issue again.

If passenger is not safe with tour manager then rest of the facilities like goof food/hotel/but etc are of no use.
Can not recommend this tour company to anyone.