Written on: 18/08/2013
Arrived in Toulouse to pick up a pre-paid car. Was sold some extra insurance for €16. Explicitly checked that was €16 not €60 and that if I returned the car full of petrol I would only paid €16. This was confirmed so I signed contract.
Received car in filthy condition, but otherwise okay. Returned home to a bill for €130.
When queried with Avis they wil not accept that I was mis advised and are hiding behind the legal contract over good customer service. Recommend using any other car hire provider to avoid being ripped off in this way.