Written on: 18/08/2013
I am the organiser of the Rosslare Small Boats Festival which is held annually at Rosslare, Co Wexford, Eire. The majority of the boats and crews attending com from England and Wales.
Each year we order Baseball caps from you for each angler, the logos on the front of the hats are the same except of course for the year which is the only thing that changes.
I tried to order this years caps from you but I did not have the logos in a format that you recognised and even though you had previous years examples, my request to just change the year appeared to be a completely alien concept!
I was very frustrated with this apparent lack of flexibility and considered going elsewhere. However, I eventually got hold of a customer adviser who eventually sorted the situation out.
What would have made life so much easier is a contact number which put me through to someone who could take the order based on previous sales and then took the payment details ...