Written on: 17/08/2013 by LindaTennant (1 review written)
I had had problems booking the holiday I required for my party with another holiday provider. I decided to try Travel Republic andI tried to book on the website, I got all the way through but then the site crashed crashed . I gave up, however 15 minutes later I got a call from Marlon from TR apologising for the crash and offering to book the holiday for me. I have never dealt with anyone so helpful, we kept getting cut off , but he always called me back and eventually we got the holiday sorted. I hadn't realised that the initial booking was only that; initial, and that the individual providers would confirm within 24 hours that the holiday was actually booked. Marlon recognised my concern and without being asked called me back later that day to confirm the whole holiday had been confirmed and that confirmation emails had been sent. I was wowed by the experience and would recommend Travel Republic all day long.